Return or Exchange

At RK ENT, customer satisfaction is our top priority. We want you to be completely happy with your purchase. If for any reason you are not satisfied, we offer a straightforward and fair return policy to make the process as simple as possible.

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1. Return Eligibility

• Returns are accepted within 30 days from the date of delivery.
• Items must be in their original condition, unused, unwashed, and with all original tags and packaging intact.
• Products that are damaged, worn, or altered will not be eligible for return.
• Some items, such as personalized/custom orders, perishable goods, and final sale items, are non-returnable. Please check the product description before purchase.

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2. How to Initiate a Return

• To start a return, please contact our Customer Service team with your order number and reason for the return:
  • Email: [e-mail]
  • Phone: [Your Customer Service Phone Number]
• Our team will provide you with a Return Authorization Number (RAN) and instructions on how to send your item(s) back.
• Returns without an RAN may not be accepted or processed.

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3. Return Shipping

• Customers are generally responsible for return shipping costs unless the return is due to a defect, error, or damaged product.
• We recommend using a trackable shipping method to ensure your package arrives safely.
• Please include the RAN inside the package and ship it to the address provided by our Customer Service team.

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4. Refund Process

• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved returns will be refunded to the original payment method within 7-10 business days.
• Shipping charges are non-refundable, except in cases where the return is our fault (e.g., wrong or defective item shipped).
• If your return is rejected, we will notify you with the reason and return the item(s) at your expense.

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5. Exchanges

• We do not offer direct exchanges at this time. To exchange an item, please return the original item for a refund and place a new order.

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6. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 7 days of delivery.
• Provide photos and a description of the issue.
• We will arrange for a replacement or full refund, including return shipping costs.

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7. Non-Returnable Items

• Gift cards
• Downloadable software or digital products
• Items marked as final sale
• Perishable goods such as food and flowers
• Customized or personalized products

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8. Contact Information

If you have questions or need assistance with your return, please contact us:

• Email: [e-mail]
• Phone: [phone]

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Thank you for shopping with [Your Business Name]. We appreciate your trust and strive to make every purchase a positive experience.

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This return policy is subject to change without notice. Please refer to the latest version on our website.