Order Cancellation

At RK ENT, we are committed to providing our customers with high-quality products and excellent service. We understand that sometimes you may need to cancel an order. This Order Cancellation Policy outlines the terms and conditions under which you can cancel your order to ensure a smooth and fair process for both parties.

---

1. Order Cancellation Eligibility

• Cancellation Timeframe: Orders can be cancelled within 24 hours of placing the order. After this period, your order may have already been processed or shipped, making cancellation impossible.
• Order Status: Orders that have not yet been processed or shipped are eligible for cancellation. Once the order reaches the “Shipped” status, cancellation requests will not be accepted.

---

2. How to Cancel an Order

• To cancel your order, please contact our Customer Service team via:
  • Email: [e-mail]
  • Phone: [phone]
• Provide your order number, name, and reason for cancellation.
• Our team will confirm your cancellation request within 24 hours.

---

3. Refund Process

• If your order is successfully cancelled before shipping, a full refund will be issued to your original payment method.
• Refunds typically take 5-7 business days to appear on your statement, depending on your bank or credit card provider.
• For orders cancelled after shipment (if allowed due to exceptional circumstances), the refund process will begin after the item is returned to us in original condition, subject to our Return Policy.

---

4. Non-Cancellable Items

• Some products may be marked as non-cancellable or final sale due to customization, perishability, or clearance pricing. These items cannot be cancelled once the order is placed.
• Please review product descriptions carefully before making your purchase.

---

5. Order Modifications

• If you wish to modify your order (e.g., change quantity, size, or address), please contact us within the 24-hour cancellation window.
• After this period, modifications may not be possible, and you may need to cancel and place a new order.

---

6. Exceptions

• In cases of system errors, out-of-stock items, or other unforeseen issues, we reserve the right to cancel your order. You will be notified promptly and refunded in full.

---

7. Contact Us

For any questions or concerns regarding order cancellations, please reach out to our Customer Service team:

• Email: [e-mail]
• Phone: [phone]

---

Thank you for choosing [Your Business Name]. We appreciate your understanding and cooperation.

---

Note: This policy is subject to change without prior notice. Please refer to the latest version on our website.